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Frequently Asked Questions

To find answers to typical questions, explore below

General Questions

What do I do if I need support?

Our student services team is available via chat, phone, or email to answer your questions. They are available from 10:00 A.M. to 8:00 P.M EST Monday through Friday. You can email at support@impactems.com or fill out the contact form directly on our website. They are also available via phone at 877-389-8040.

If you are an academy student you can also contact your assigned instructor for assistance. 

How can I change my password?

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Can I get a military discount or use VA or GI Benefits?

Yes, we value our military service members and veterans. We offer a 20% military discount on all of our continuing education courses. 

 

Additionally, we work directly with government agencies to help you utilize military programs and benefits to cover the costs of your academy education. We are committed to supporting our military community in their pursuit of education and career advancement. 

 

For more information on utilizing your military benefits, fill out the our interest form.

I let my NREMT lapse. What needs to be done to get it back?

If your NREMT certification has lapsed, you will need to follow these steps to reinstate it:

 

  1. Contact NREMT: Reach out to the National Registry of Emergency Medical Technicians (NREMT) to inquire about the specific requirements and procedures for reinstating your certification. You can visit their website or call their customer service for guidance.
  2. Continuing Education: In most cases, you will need to complete a certain number of continuing education hours or refresher courses to meet the NREMT’s recertification requirements. Ensure that you choose courses that are approved by the NREMT.
  3. Skills Assessment: Depending on the duration of your lapse, you may be required to demonstrate your skills and knowledge through a skills assessment or practical examination. This is typically conducted under the supervision of a qualified instructor.
  4. Exam: If Necessary: If your lapse is significant, you may need to retake the NREMT certification exam. Be prepared to study and pass the written and practical exams, as required.
  5. Submit Required Documentation: Make sure to provide all necessary documentation, including proof of completed continuing education, skills assessment results, and any other required paperwork.
  6. Pay Fees: Be prepared to pay any reinstatement fees that may apply. The fees can vary, so check with the NREMT for the most up-to-date information.
  7. Maintain Eligibility: Ensure that you meet all eligibility criteria set by the NREMT, which may include having a valid CPR certification and meeting any criminal background check requirements.

 

It’s essential to reach out to the NREMT directly to get personalized guidance on the specific requirements and steps needed to reinstate your certification, as these may vary based on your individual circumstances and the duration of your lapse.

Are your courses accepted by the NREMT?

They are! 

 

Our initial certification (EMR, EMT, and AEMT) courses, are registered and approved through the Idaho EMS Bureau as well as registered on the National Registry of EMTs (NREMT) website. Graduates from our programs are eligible to take the NREMT examinations to become nationally certified. The NREMT requires programs to be state approved prior to allowing you to register in their system.

 

All of our continuing education courses are Commission for Accreditation for Prehospital Continuing Education (CAPCE) accredited and accepted by the NREMT for continuing education credits.

Are your courses smartphone or tablet friendly?

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Initial EMS Courses

Can I do your initial EMS classes for free? Do you have financial aid?

Our classes are not offered for free, and we do not have financial aid programs. However, we have partnered with Affirm to provide low to no-interest payment plans, making it easier for you to manage the cost of the class. Additionally, we accept payments through PayPal for your convenience.

Why are you so much more expensive than other EMT courses?

Our EMT course may appear more expensive compared to some other options for several reasons:

  1. Quality and Accreditation: We prioritize delivering high-quality education that meets or exceeds industry standards. Our course is recognized by relevant institutions, which can contribute to higher costs.
  2. Experienced Instructors: Our instructors are experienced professionals in the field, ensuring that you receive top-notch training and guidance.
  3. Resources and Materials: We provide comprehensive study materials, equipment, and resources to enhance your learning experience, which can add to the overall cost.
  4. Virtual Education: Our online options offer you increased flexibility to meet your career goals and our personalized instructor attention and creates better learning outcomes, which can result in a higher cost per student.
  5. Career Opportunities: Our program has a track record of higher job placement rates and better career prospects, which can justify the investment.

 

Remember that while our course may be more expensive upfront, it can offer long-term benefits by providing a solid foundation for your EMT career and increasing your chances of success in the field.

When do I get the equipment shipped to me?

Our equipment service is optional, but refundable, and it is available to those who need it. If you are unable to utilize equipment from your agency, we will provide it for you. 

 

The coordination for equipment delivery will be managed by your instructor and our student services team. Typically, this process is initiated as your didactic education phase is nearing completion. Rest assured, we will work with you to ensure a smooth and timely delivery of the necessary equipment when the time comes.

Will there be any additional fees associated with my academy courses?

Yes, in addition to the tuition for the academy, you will also need to pay the National Registry of Emergency Medical Technicians (NREMT) for your initial application fees. These fees are a separate cost from the academy tuition and cover the processing of your application and certification by the NREMT. It’s important to budget for these fees in addition to your course tuition to ensure a smooth certification process.

Recertification Courses

How do I obtain my course certificates?

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How do I input my Impact EMS continuing education courses into my NREMT account?

Log into your NREMT account and ensure the box labeled ‘My Current Role’ has ‘My Certification’ selected. Then move down below to where it says ‘TRANSCRIPT’ and select that. (Or you can click on the ‘Step 1: Add courses to your Transcript’ block in the middle of the dashboard screen)

Simply click on the orange button labeled ‘Import CAPCE Courses’ and a pop-up window will appear that looks something like this (obviously everyone will have different courses listed).

Please note that the default display size is set to 10 entries. In the lower left corner of this pop-up you can see that it says ‘Showing 1 to 10 of 51 entries | Show 10 entries’. Simply click the number 10 in that box and change it so you can see all of your entries. Then go down the list and click the select box next to each of the courses you want to import to your NREMT account. Once you have selected them all hit the ‘Import My Courses’ button in the lower right corner.

You should now be back on the ‘My Professional Transcript’ page and all of your courses should be listed there. (this example just shows a single course listed, but you’ll have however many you imported)

Next you will have to assign them to your recertification application.  Simply click the blue word ‘Unassigned’ that is next to the red icon on the right side of each course and apply it to the proper topic. It will open this window (this is an example of what the screens may look like).

As you work through and assign everything the red will turn to green as you fill in the required hours.

Once you have completed all of the hours and turned every section green you can finish your application process with the NREMT. Congratulations!

TROUBLESHOOTING

#1. When I clicked on the ‘Import CAPCE Courses’ button the system said there was an error (see image for example)

Don’t worry, your certificates are still valid! If you want to spend the time to figure out what it is then we can email CAPCE and ask them to review your data. We suggest doing something much simpler and quicker though. Please read this article on how to manually add the certificates to your NREMT account. It’s faster to do that, than to sort through dozens of pieces of data to look for an issue and then try to get it fixed.

#2. I don’t see any or all of my courses listed when trying to import from CAPCE.

There are a few reasons you may not see all of your courses listed.

  1. If you didn’t enter your NREMT certification number, expiration date, and city you live in into your profile on EMT & Fire Training’s learning management system before creating your certificates, then the NREMT system can’t sync the data between your account and CAPCE’s. Follow the steps under Troubleshooting #1 to manually add your course info to your NREMT account.
  1. Did you ensure that you changed the default view on the import screen from 10 to a larger number that would allow you to see all of your courses and choose them? You can click on the ‘Import CAPCE Courses’ button again and ensure you are viewing all of your records so you can import them.
  1. Did you actually generate the certificates of completion for each of your courses with Impact EMS? Log back into your courses area and click on your profile link. You will see a link for ‘My Certificates’ shown there. Click on that and ensure that you have a certificate for all of the courses you have completed. If you don’t see one, go to that course and click on the Certificate of Completion link and then click on the ‘View Certificate’ button to generate it. If you do see all of your certificates there, but not when trying to import, please send a support request to support@impactems.com to review your situation and we can look into it for you. You can also just follow the link under Troubleshooting #1 and manually add it to your NREMT account if you wish.

#3. How do I know which categories to assign courses to on my NREMT transcript?

If you are entering a Traditional 24, 36, or 48 hour refresher course, just assign them down the list until everything is green.

If you are entering NCCP courses, each course name will tell you which category it belongs in. Fill out the National Component hours first, and then you can assign any of the remaining to any of the State/Local or Individual sections. For example, A1.1 is an Airway course, C2 is a Cardiovascular, T3 is Trauma, M1.2 is Medical, O4 is Operations, etc.

Does your course work for my state recertification?

We do not guarantee all of our courses will meet your state recertification only NREMT. It is ultimately your responsibility to ensure you have enough CEUs for recertification.

We have created a guide to help you navigate what requirements you need to maintain for your continuing education. See more information here. 

You can also contact your state DOH to ask them directly if they accept CAPCE accredited CEUs and what the requirements are.

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